Frequently Asked Questions - Affiliate

The following is a collection of frequently asked questions and some best practices for you to get the most out of ReferOn

When will I receive my payment?
How can I get a tracker?
What variables can I use?
How do I use the reports and get an API?
How can I change my payment method?
How to contact my Manager?
How to change password?
How can I delete my account?
How to Log out?
Where can I see the list of my sub affiliates?
I can’t login in my account, error 429

When will I receive my payment?

ReferOn is not responsible for any payments made towards the affiliates. Should you experience any delays in your payments, please continue to contact your affiliate manager for updates.

How can I get a tracker?

There are multiple ways to obtain a tracker:

1 - Navigate to Media - Campaigns, find and select your chosen campaign, i.e. URL, for example Italian Homepage. Once selected, go to Create media item. Fill in the details, such as traffic type, marketing source and geo.

2 - Media - Media Items, go to Create media item. Select the campaign from the list. You can type and wildcard search where required. Fill in the details, such as traffic type, marketing source and geo.

3 - Navigate to My Company/My Account (depending on access) and go to media item tab, select the campaign from the list. You can type and wildcard search where required. Fill in the details, such as traffic type, marketing source and geo.

Once created, a media item appears and you can either extract the tracker via the Copy clipboard icon or download the media item should you need information in bulk.

More information can be found here: Extracting a Tracking Link

What variables can I use?

Referon can accept any variables in your trackers.

The most common 9 variables are found in Reports - General as separate columns:

var1
var2
var3
var4
var5
subid
pubid
clickid
click_id

However, if you are using anything outside of these, such as ‘webmasterid’, this can be collected in the ‘other’ the 10th column in dynamic variables group.

Note: if you are using postbacks, ensure the variable matches to your callback url requirements.

How do I use the reports and get an API?

The reports in ReferOn are a condensed version of most affiliate systems you might be familiar with. We have a single area of reporting which allows you choose any metric for any time split over any date range.

Configure it in a few steps:

Select your metrics - i.e. by campaign, by media item, by geo etc. - multiple items can be selected.
Select your date range - Various fixed date ranges can be used for example Current Month, Current Quarter, etc
Select any filters (if applicable) - Multiple items can be filtered at any one time, for example 1234,5678
Select your split by - For example total, per year, per month or per day.
Click Generate Report

Should you require an API for further third party tools, after generating the report do the following steps:

Click Create Preset
Insert a name
Enable API
Copy Link

Once copied, you can take the API link to any API connector and run the data freely. If you have created the report in a custom range, when you extract the API you can also freely change the date range without needing to regenerate the code.

More information can be found here: How to Create API Reports

How can I change my payment method?

Payment methods are stored at the company level within ReferOn. A single company can store multiple payment methods granting the flexibility of applying a payment method to some of their accounts and another to others.

If you are not using a master login you do not have the functionality of adjusting the payment method.

If you are using a master login, follow the below steps:

Navigate to Edit - Company Information or Profile - Payment Methods.
Create payment method and select your chosen fields
Repeat as necessary
Go to My Company and bulk edit the affiliate account to the correct payment method

More information can be found here: Adjusting Payment Methods