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Payment methods are stored at the company level within ReferOn. A single company can store multiple payment methods granting the flexibility of applying a payment method to some of their accounts and another to others. If you are not using a master login you d...

Please provide your username and brand you are promoting and we will put you in contact with your manager.

Found to the bottom left of the system, this allows a user to adjust their profile information, such as name, password, title, etc. Click the avatar of the user, then Account Settings. Navigate to sign-in method. You may also turn in / off Two Factor Authentic...

To deactivate your account please contact your Manager.

Navigate to Account Settings (bottom left of the system).  Click the avatar of the user. Logout. Read more about Account Settings: Account Settings

This can be found in the General Report. Choose Affiliate Program Name in the Brand filter. Choose the "Customers" reporting group. Choose metric “Sub-aff reward”. Generate your Report. Customer id shows Sub affiliate id.

Error 429 is equivalent to login timeout error. You have attempted multiple logins recently and it has an IP block for 10 minutes. If error persists more than 10 minutes, please contact your Affiliate Manager.

General Creating an Account To create an account on your affiliate program navigate to https://ro-affiliate.YOURAFFILIATEPROGRAM.com/registration and follow the login steps: Start with username, email and password.   Choose option to create a Company or join a...

Release date: 2026-07-01 Fixes When submitting 2FA codes, especially for payment method updates the system now auto submits when the code is entered rather requiring an additional click. For those clients that are using the new payments flow, the Proof Of Paym...

Release date: 2026-05-14 New Functionality New Languages ReferOn now can show German and Polish via Profile Settings - Languages     As previously mentioned in our Brazilian language release. We have reviewed the text with a translator but should you spot any ...

Release date: 2026-03-24 New Functionality Developer Guide Available to all users and in an effort to help understand how to use tokens within ReferOn for more development based calls, a new area found in Profile - Developers will present instructions and how-...

Release date: 2026-03-18 New Functionality Language Option As ReferOn expands globally, we have now added the option for admin and affiliate interfaces to be shown in other languages, starting with Brazilian Portuguese. Other languages will be coming later.  T...

Release date: 2026-02-17 New Functionality Cleaned Navigation We have now removed the additional window behaviour whilst navigating which unnecessarily obscured more of the screen and to further help with mobile functionality. We have adjusted to ‘collapse/exp...

Release date: 2026-01-19 New Functionality Postbacks Page A new section is now found in the left side bar called Postbacks - Management. This will allow easy access to manage all postbacks in the system in one place. No need to go individually into each affili...

Release date: 2025-12-03 New Functionality Integrated Release Notes As well as the release notes found here in the Knowledge base, and in an effort to ensure everyone stays in touch with updates, ReferOn now includes integrated release notes. You will find a s...

Release date: 2025-10-23 New Functionality Introducing Refie This release brings a fresh face to ReferOn - Refie. Refie is the starting point in making ReferOn more personal and less static, giving users that individual touch and more recognizable imagery You ...

Release date: 2025-10-14 New Functionality Customers Report A new report is now found in Referon providing vast details on Customers. Further enhancing our features and visibility as it can show all player details; including variables, FDD, etc as well as stat...

Release date: 2025-09-02 New Functionality Payment Method Assignment Updates The below is applicable only for Master Level access. When creating or editing a payment method at Master account level, rather than creating and then assigning in bulk or individual ...